How to Request Maintenance

Please follow the instructions below on how to request maintenance via the Tenant Web Access.

Important Information:
You must submit a Service Issue (Work Order/Maintenance Request) through the Tenant Web Access (TWA) for any Maintenance requests to be completed. Unfortunately, we cannot take Maintenance requests over the phone, we need you to submit a Service Issue for two reasons:

(1)   When you submit a new Service Issue via the TWA, the Maintenance Technicians receives a notification on their phone while they are out in the field. This allows the Maintenance Technicians to be more efficient, thus closing more Service Issues.
(2)   When you submit a new Service Issue via the TWA, you are giving Dobrin Property Management and its representatives permission to enter the premises to complete the requested maintenance.

Please note: The Maintenance Technician can only complete the work requested in the Service Issue and they are unable to complete any other work while on the premises. Dobrin Property Management must have a Service Issue and authorization for any maintenance request to be completed.

  1. Sign into your account on the Tenant Web Accesshttps://dobrin.twa.rentmanager.com/
  2. Click Service Issues
  3. In the right-hand corner, click Add Service Issue
  4. In the first box, there is a blank drop down menu, you can ignore this
  5. In the next field, type the Title (whatever you think describes the situation best)
  6. Under the title is a box for the Description, type the details of the issue
  7. Please check the Allowed to Enter box, and check the Pets box if you have any pets
  8. Click Add Service Issue at the bottom and you are set!
Thank you for your cooperation with this matter!

How to Make a Payment

Please follow the instructions below on how to make a payment via the Tenant Web Access.

*PLEASE NOTE PROCESSING FEES:

ACH Transfer Payment Method Fee:  $2.95

Credit or Debit Card Payment Method Fee:  $2.95+ 3.5%

  1. Sign into your account on the Tenant Web Accesshttps://dobrin.twa.rentmanager.com/
  2. Click Make A Payment
  3. In the first field, enter the Amount you would like to pay
  4. In the second field, Payment Type, select how you would like to make the payment: Checking/Saving Account ($2.95 Processing Fee) or Credit/Debit Card ($2.95 + 3.5% Processing Fee)
  5. Then click Make A Payment
  6. The first section is Payment Method Information
  7. If you choose the Payment Type of Checking/Savings Account:
    1. In the Account Type drop-down menu, select the type of ACH account you will be using
    2. Enter your Routing and Accounting number
    3. Then enter again to confirm
  8. If you choose the Payment Type of Credit/Debit Card:
    1. In the Account Type drop-down menu, select the type of card you wish to use
    2. We can accept VISA, Mastercard, American Express and Discover
    3. In the Account Number field, enter your card number
    4. In the Card Expiration section, select your card expiration date from the drop-down menu
    5. Lastly, in the Cvv2 field, type your card security code
  9. The next section is Billing Address:
    1. Enter your billing address that your bank has on record for you
    2. If you would like, you can check the box to Store as saved payment information for One-time and Autopay payments
  10. This will allow you to use this information the next time you make a payment and/or to set up AutoPay
  11. Next, please read the notice regarding the Processing Fee and check the box once you have read it
  12. If you would like, you can leave a memo for the payment in the last section, Memo
  13. Review the total charges at the bottom and click Pay Now

How to Set Up AutoPay

Please follow the instructions below to set up AutoPay in the Tenant Web Access.

*PLEASE NOTE PROCESSING FEES:

ACH Transfer Payment Method Fee: $2.95

Credit or Debit Card Payment Method Fee: $2.95+ 3.5%

There are two ways to setup an Automatic Payment:

Option 1:

You can enroll in Automatic Payments when you make a payment online.

  1. Log into your Tenant Web Access and choose Make a Payment
  2. Enter the amount of your payment and select your desired payment type
  3. Once you have entered your Account and Billing Address information, Check the box next to “Store as saved payment information
  4. Process the payment as normal
  5. Click on your name in the top right corner of your Tenant Web Access page and select “Payment Settings, Saved Payment Info & AutoPay
  6. Click on the “enable automatic payments” button
  7. Choose what day of the month you want the payment to be deducted
  8. Select payment type (Please use Specific Amount for residents who split the rent and Balance Due for residents who pay rent in full)
  9. Type the amount you would like to pay each month
  10. Check the box next to the disclaimer notice (after you read it)
  11. Click on “save auto payment settings

Done! Enrollment is complete!

Option 2:

You can enroll in Automatic Payments directly from Payment Settings, Saved Payment Info & AutoPay.

  1. Log into your Tenant Web Access and click your name in the top right corner
  2. Select Payment Settings, Saved Payment Info & AutoPay
  3. Click Add
  4. Enter your payment information on the left under Payment Method
  5. On the right side, under Automatic Payments, check the box next to Enable Your Automatic Payment
  6. Choose what day of the month you want the payment to be deducted
  7. Select payment type (Please use Specific Amount for residents who split the rent and Balance Due for residents who pay rent in full)
  8. Type the amount you would like to pay each month
  9. Check the box next to the disclaimer notice (after you read it)
  10. Click Save

Done! Enrollment is complete!

You are now set up for Automatic Payments and sending your rent payment is worry free!

If you have any questions please contact us at (804) 257-9893.

CONTACT DOBRIN PROPERTY MANAGEMENT

Office: (804) 257-9893
Leasing: (804) 385-6587

Email: rentals@dobrinproperties.com
Address: 304 E Main St, Richmond, VA 23219

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